PRICE MATCH GUARANTEE

The Price Match Guarantee (PMG) is honored when the competitor's product meets all of the following criteria:

1. Only regular, advertised prices will be condsidered.  This means the competitor's product's price is not a sale, promotion, clearance, special quote or other non-regular price and can be accessed online for verification.
2. The comparison product must the same as ours.  This means it has to be identical based on the following criteria:
   1. size / weight / thickness
   2. base material ( e.g. Zinc vs. Iron, Pewter vs. Stainless Steel)
   3. finish (e.g. brass vs. gold)
   4. treatment (e.g. machine polish vs. hand polish)
   5. manufacturing process (e.g. cast vs. stamped)
   6. decorating method (e.g. imitation hard enamel vs. Cloisonné)
   7. set up (e.g. single sided vs. double sided, 4 colors vs. 1 color)
   8. components / add-ons
   9. packaging
   10. origin
   11. import method (e.g. air vs. sea)
3. If the comparison product is determined to be eligible, the final price is arrived at by amortizing the extra charges—such as artwork, die, set up, tool, copy change and/or any other extra charge— into the unit price.

   example: the competition sells 500 1'' die-struck pins with standard options for $3.00 (A) + $80 (G) die charge + $60 (G) set up.

   $1.50 + (($64 + $48) ÷ 500) = $1.73 ==> comparison product's price

Using the above example, if $1.73 is less than our product's price, the PMG price for your order would be $1.73 - 10% or $1.56.

1. Submit your claim using the form below.
2. A validated claim can only be applied against a new order—orders in production and shipped orders are not eligible.
3. Make a new claim for re-orders.
4. The Price Match Guarantee (PMG) can be revoked or modified at any time without notice.
5. The PMG cannot be combined with any other special, promotion, or discount.
6. Our decisions are final. Should your claim be denied, we will include a copy of our evaluation report to support our decision and in certain cases we may make a counter offer or suggest a substitute product.
7. Approved claims are valid for 5 business days.
8. Due to currency fluctuations and variations in exchange rates only products whose prices are listed in CAD$ can be considered.