Is there a limit to the number of free mock ups I am allowed?
NO. Request as many free mock ups as you like. The service is offered totally free of charge.
My graphic file isn't perfect and will need some work. Can you do it? How much will it cost?
We offer in-house complimentary art and design services.
* * *NOTE: Artwork we produce remains our property. A flat rate $40 is charged for a commercial license and includes a vector format file (.ai, .eps, .svg, .pdf).* * *
What are your graphic file format requirements?
GRAPHIC FILE REQUIREMENTS:
Please include any asset branding guidelines that need to be taken into account for your project with your graphic file.
FORMAT: Vector file (.ai, .eps, .svg, or .pdf)
FONTS: Create outlines for all font objects. This cannot be stressed enough. Graphic files containing font objects that are not in our database will be rejected.
SILK SCREENED and ENAMELLED products: Use spot colors keyed to Pantone™ SOLID COLORS at 100% saturation. Any diluted saturations (i.e. PMS 3005C 80%) will be matched to the closest Pantone™ color.
OFFSET PRINTING: Use CMYK encoded colors (RGB or HEX colors will be converted to CMYK). PMS colors can only be accurately reproduced when overprinted.and not easily - for all products except those with CMYK imprints, use SPOT COLORS keyed to the Pantone Solid Coated book @ 100%. Each dilution of a 100% color (e.g. BLUE 3005C @ 100% + Blue 3005C @ 80% are considered 2 colors)
STROKES: Create outlines for all strokes. Trim illustration using pathfinder.
ENAMELLED PRODUCTS: Create design @ 100% size in black and white, where black = raised areas (metal) , white = recessed areas (enamel). Each enamel color is separated by a raised metal border of no less than 0.4pt. Align the stroke to the outside of the object for small areas (i.e. type) to maximize the interior.
TIP: Type is most legible when rendered in raised metal on a dark enamel background.
SCREEN PRINTED / OFFSET PRINTED PRODUCTS: Create design @ 100% in color, leaving a 0.5mm-1mm gutter or freezone around the design. No trapping required. A small bleed area can be added for offset printed designs.
SIZE: Remember the size of the canvas is most likley much samller than most designers are used to working with - don't try to squeeze a poster down to postage stamp. Do not use a monitor to test size and legibility - best practice is to output the final design @ 100%.
Do I always have to pay for my orders up front?
Only those customers that have demonstrated through their buying habits and sales volume over the course of the previous 12 months are eligible for 30 day credit terms. If you have been buying from us for at least 12 months with a minimum sales volume of $5000, send your request for net 30 day terms to firstname.lastname@example.org .
How do I open an account?
Accounts are created automatically once an order is placed; there is no application to fill out.
What forms of payment do you accept?
Payments are procssed by WAVE, our electronic payments processor on their secure encrypted platform.
- Company cheque
- Direct deposit
- Interac e-transfer
Do I get a deal if I want to promote my own company with your products?
All self-promo orders are priced @ EQP (End Quantity Price). Let us sponsor your self-promo efforts by placing the YBB logo on the item, we'll discount the order by an additional 25%.
Do you make anything other than the featured products shown on this site?
The following list is not complete but will give you a good idea of our capabilities:
- Sports medals
- Commemorative coins
- Zipper Pulls
- Inspector badge and wallet
- Water bottles
- Coffee Mugs
- Imprinted pens
- Wine Charms
- PVC key tags
- Embroidered patches
- USB flash drives
- bag tags
- personalized name tags
- canvas tote bags
- non-woven tote bags
- christmas ornaments
Do you sell to the general public?
We are B2B importers / wholesalers whose clientele consists mostly of promotional products distributors. Inquiries from the general public are forwarded to a distributor in their vicinity.
My claim for a price match for a lapel pin was denied... why?
When we deny a claim, we send a copy of the report to support our decision.
My order arrived and I noticed a spelling mistake that I missed when I approved the art proof. How can you help me?
While we cannot repair most merchandise rejected due to an order error, we can help mitigate your loss by discounting the both the initial and replacement orders by 20%.
PLACING AN ORDER
Can I split the total quantity into different attachments? Does it affect the price?
You can split the total quantity into different attachments (e.g. 100 pins split by 50 with butterfly clutch and 50 with tie-tacks) at no additional cost other than the cost of the attachment.
Can I split the total quantity into different metal finishes for my order of pins?
Yes. You can split the total quantity into different metal finishes - you will be billed for each finish but at the total quantity price level.
Can I split the total quantity of wristbands into different sizes / different colors and still pay the total quantity price?
Price is impacted differently depending on the scope of the order and the type of quantity split requested:
(e.g. 500 wristbands - 250 Adult size and 250 Child size)
You will be billed at the total quantity price however you will be billed for a 2nd set up charge for resizing the imprint to fit the additional size.
(e.g. 500 wristbands - 250 standard widthand 250 double width).
You will be billed at the price level of the quantity ordered for each width.
WRISTBAND COLOR SPLITS:
(e.g. 500 wristbands - 100 red, 300 black, 100 white)
You will be billed at the total quantity price but remember that the MOQ is 50 pcs per color, otherwise an extra charge of $10 (G) for every color change of less than 50 pcs.
IMPRINT OR ENAMEL FILL COLOR SPLITS:
(e.g. 500 wristbands - 100 red imprint/enamel, 300 black imprint/enamel, 100 white imprint/enamel)
You will be billed at the total quantity price remember that the MOQ is 50 pcs per color change, otherwise an extra charge of $10 (G) for every color change of less than 50 pcs.
Do you send a proof before starting production?
NEW ORDERS: A detailed art proof is provided and must be signed off on by the buyer before it is uploaded to the factory.
REPEAT ORDERS: A photo of the item is included when we email your order acknowledgement.
How do I place an order?
Go to our ORDER FORM page to place your order and upload your graphic file is less than 5 minutes.
How much is a RUSH charge?
Each RUSH delivery situtation is unique based on the quantity ordered, item ordered, date the order is placed, date the artwork is available and approved, and the required in-hands date so we need to look at all these factors before committing to delivering by the requested date. If the order can be procssed and ship as part of the contracted factory's regular consolidated freight shipment, no additional fees will be charged, but if the order must ship on its own, we have to pass on the higher costs for freight, duty and brokerage that are different for each order. All RUSH deliveries require factory approval. Inquire about your RUSH order by sending us the details .
Can shipping be sent collect? Or billed to a 3rd party?
COLLECT SHIPMENTS: Please supply the consignee's carrier account number.
3RD PARTY SHIPMENTS: Please supply the carrier account number and account billing address of the 3rd party.
Is shipping included?
FOB point is our office M3C 0J5. Email us to provide you with a freight estimate .
My order arrived with one of the boxes damaged—some merchandise is missing. What will you do about that?
Our legal resposibility to deliver the quantity of goods as invoiced ends when the carrier picks up your shipment, so any losses incurred due to lost or damaged shipments have to be made against the carrier. Check your shipment before signing for it - if any cartons are missing or damaged, inform the driver who will tell you how to go about tracing or placing a claim.
NOTE: To date, we have had ZERO orders lost or damaged while in transit.
What is the difference between soft enamel and hard enamel?
For more information on enamel types and techniques as well as a brief history of this artform, read our blog LAPEL PIN PROCESSES .
All enamel types share the same basic premise that requires each color to be enclosed by a raised metal wall. Both soft enamel and imitation hard enamel use the same polymers. The difference between SOFT ENAMEL and IMITATION HARD ENAMEL is the amount of enamel used.
SOFT ENAMEL: Cavities are filled with only enough enamel to coat the background. When cured, the raised borders that seprate each cavity can easily be felt by running your finger along the part's surface
IMITATION HARD ENAME: Cavities are completely filled or flooded with enamel. After curing, the surfce is polished or lapped using a lathe to create a smooth surface where the enamel is flush with the surrounding metal.