Is there a limit to the number of free mock ups I am allowed?
No. We know that you are more likely to close a sale when your quote is accompanied by a mock up than without so we look upon the work as an investment.
My graphic file isn't perfect and will need some work. Can you do it? How much will it cost?
We offer in-house complimentary design and art services. So to answer your questions Yes we can do it and $0 is what it will cost. Note however that any artwork we produce remains our intellectual property and if you request a copy of he vector file to use for with other venfors, we will charge a nominal fee ($30 - $60) to license you to use it for comemrcial use.
What are your graphic file format requirements?
Adobe Illustrator (.ai)
- fonts outlined: please do not include any licensed commercial font files
- for all products except those with CMYK imprints, use SPOT COLORS keyed to the Pantone Solid Coated book @ 100%. Each dilution of a 100% color (e.g. BLUE 3005C @ 100% + Blue 3005C @ 80% are considered 2 colors)
- gradient fills cannot be reproduced using enamel except as an overprint
- for enamelled products, outline each colored design element with a minimum 0.5pt stroke, aligning the stroke to the outside of the area for small areas.
- usually text looks best when rendered in raised metal on a dark enamel background
- keep font to a mimimum of 5-6pts and as much as possible refrain from using very condensed or serif fonts.
- remember to keep the final size in mind - always draw @ 100% and check the legibility by simply printing the graphic and holding it at arms' length.
Do I always have to pay for my orders up front?
Customers that purchase over $5000 in the previous 12 months have earned credit priviledges of net 30 days which will stay in effect as long as the account is kept current. Having said that, we are flexible and terms can be negotiated on a customer by customer basis, subject to a credit check.
Do I get a deal if I want to promote my own company with your products?
Of course! EQP (end quantity price) applies to any self-promo order. And if you allow the YBB brand to show somewhere, we'll split the cost with 50-50.
Do you make anything other than the featured products shown on this site?
Yes. Go to our Mixed Bag page to see examples of some of items that we have produced:
- Sports medals
- Commemorative coins
- Zipper Pulls
- Inspector badge and wallet
- Water bottles
- Coffee Mugs
- Imprinted pens
- Wine Charms
- PVC key tags
- Embroidered patches
- USB flash drives
- bag tags
- personalized name tags
- canvas tote bags
- non-woven tote bags
- christmas ornaments
How do I open an account?
Accounts are created automatically once an order is placed; there is no application to fill out.
What forms of payment do you accept?
We accept all major credit cards:
- Amercan Express
You can also pay your invoices by company cheque, direct deposit, interac e-transfer, or bank draft.
Can I split the total quantity into different attachments? Does it affect the price?
Yes. You can split the total quantity into different attachments. You will be billed for each different attachment at the total quantity price level.
Can I split the total quantity into different metal finishes for my order of pins?
Yes. You can split the total quantity into different metal finishes - you will be billed for each finish but at the total quantity price level.
Can I split the total quantity of wristbands into different sizes / different colors and still pay the total quantity price?
Yes but there are certain conditions depending on the particular order:
- YES for printed wristbands billed at the total quantity. If the imprint needs to be resized, a 2nd set up will apply.
- YES for debossed / embossed you will be billed at the total quanity PLUS an additional set up.
- YES for either imprinted or debossed / embossed. We require a minimum of 50 pcs per color, otherwise an extra charge of $10 (G) for every color change.
Do you sell to the general public?
No. We are B2B importers / wholesalers whose clientele consists mostly of promotional products distributors. Any inquiries from the general public are forwarded to one of our Preferred Distributors.
My order arrived and I noticed a spelling mistake that I approved. How can you help me?
Unfortunately, we cannot 'fix' the mistake, so the goods need to be remade. Everyone makes mistakes—some mistakes can be costly. We will help mitigate your loss if you order replacement merchandise by issuing a discount on the initial order and the replacement order by a minimum of 10% to a maximum of 20%.
PLACING AN ORDER
Do you send a proof before starting production?
Yes. No order gets uploaded to the factory, not even exact repeats, without proof approval.
How do I place an order?
There are 2 ways to place an order:
- email your Purchase Order and/or graphic file to: email@example.com
- upload your Purchase Order and/or graphic file using our ONLINE ORDER.
How much is a RUSH charge?
If a RUSH order can be included with the consolidated shipment from that factory there are no extra charges. If a Rush order has to ship on its own in order to meet in-hands requirements, shipping charges of approx. $50 that offset higher freight costs will be charged. Inquire about your RUSH order by sending us the details .
My claim for a price match for a lapel pin was denied... why?
Accompanying each denied claim is a report that shows at what qualifying criteria the submitted product failed. The evaluation process takes each criteria in turn and returns a pass or fail - at the first fail the claim is denied. When possible, we make a suggestion for a substitute product or make a counter offer.
No FAQ's Available.
Can shipping be sent collect? Or billed to a 3rd party?
Of course. For collect shipments, we require the account number of the condignee. For 3rd parties, we require the account number and billing address of the 3rd party - be sure to provide those pieces of information when ordering so as not to delay shipping date.
Is shipping included?
No. The FOB point is our office M3C 0J5. In certain cases when quoting on large volume orders we will include shipping costs.
My order arrived with one of the boxes damaged—some merchandise is missing. What will you do about that?
We pack everything we ship in new corrugated boxes to a maximum of 30 lbs. and use reinforced tape to bind and seal them to ensure make it through to destination unscathed. We unfortunately cannot be help responsible for any loss of merchandise due to carrier mishandling, so you will have to make a claim against the carrier for compensation, which admittedly is not much and varies from carrier to carrier. If a noticeably damaged carton is delivered, mention it to the driver before signing for it - they will have a protocol to follow which will make it easier for you to submit a claim.
What is the difference between soft enamel and hard enamel?
Both processes require that each color be enclosed by a raised metal wall. Soft enamel is easily identified by its 'rough' surface—run a finger over the enamelled areas and the raised metal walls can easily be felt—whereas the surface of hard enamel is completely smooth— enamel is overfilled then polished until flush with the raised metal.